Term's of Trade - Insurance
Disclosure Statement - Investment Loans
Financial Advice Disclosure – Life, Health & Disability Insurance
Last updated: Jan 2026
Licensing Information
Life, Health and Disability insurance advice is provided by:
ONBOARD Lending Limited
Financial Advice Provider – FSP761712
NZBN: 9429048480932
Trading as:
Onboard Lending
Spring Loans
401 Great South Road
Ellerslie
Auckland 1051
New Zealand
ONBOARD Lending Limited is licensed by the Financial Markets Authority (FMA) to provide financial advice services in New Zealand.
You can verify our registration on the Financial Service Providers Register at:
https://fsp-register.companiesoffice.govt.nz
Financial Advisers
Financial advice may be provided by the following Financial Advisers engaged by ONBOARD Lending Limited:
Bradley (Brad) Tonkin
Financial Adviser – FSP1004576
Trading as Onboard Lending
Jesse Robertson
Financial Adviser – FSP1011148
Trading as Onboard Lending
11/56 Northside Drive
Westgate
Auckland 0814
New Zealand
Additional advisers operating under this licence will disclose their registration details when providing advice.
Nature and Scope of Advice
ONBOARD Lending Limited provides financial advice in relation to Life, Health and Disability insurance products.
Products we advise on include:
• Life Insurance
• Total Permanent Disability Insurance
• Trauma / Critical Illness Insurance
• Income Protection Insurance
• Mortgage Protection Insurance
• Health Insurance
• Business Risk Insurance including Key Person Insurance and Shareholder Protection.
Insurance providers we may provide advice on include:
• Chubb
• Partners Life
• NIB
• Asteron
• AIA
• Accuro
• Fidelity Life
If we identify any material limitations or restrictions on the scope of advice we will disclose this to you.
Services We Do Not Provide Advice On
We do not provide financial advice relating to:
• Fire and General Insurance (such as house, contents or motor insurance)
• Legal or estate planning services (such as wills or trusts)
• Investment products such as shares, bonds, managed funds or KiwiSaver.
You may need to consult an appropriate specialist if you require advice in these areas.
How We Are Paid
If you decide to take out an insurance policy following our advice, the insurer may pay ONBOARD Lending Limited a commission.
Typical commission structures are:
Upfront commission
Up to 260% of the first year’s annual premium.
Ongoing commission
Typically between 5% and 30% of the annual premium on each policy anniversary.
These commissions are paid by the insurer and are not an additional cost to you.
The commission received may be shared with ONBOARD Lending Limited for providing compliance oversight, training, technology, licensing and administrative support.
Full commission details will be disclosed before any policy is implemented.
Conflicts of Interest
Because ONBOARD Lending Limited receives commission from insurers, a potential conflict of interest may arise.
We manage conflicts by:
• following a documented advice process that prioritises your objectives and circumstances
• researching suitable products across our approved insurer panel
• maintaining registers of conflicts of interest, gifts and incentives
• undertaking regular compliance monitoring and training
• ensuring advisers are subject to internal oversight and audit.
Our advisers are required to prioritise your interests when providing financial advice.
Fees
In most cases we do not charge a fee for providing Life, Health and Disability insurance advice.
However, a fee may apply in certain circumstances.
If a policy arranged by us is cancelled or lapses within 27 months of inception, the insurer may require ONBOARD Lending Limited to repay some or all of the commission received. This is known as commission clawback.
If this occurs ONBOARD Lending Limited may charge a recovery fee.
The recovery fee will:
• not exceed the commission actually clawed back by the insurer
• be disclosed to you in advance
• be invoiced transparently.
The maximum recovery fee will not exceed:
$6,000 including GST.
Duties Information
When providing financial advice we are bound by the duties set out in the Financial Markets Conduct Act 2013.
These duties require us to:
• give priority to your interests
• exercise care, diligence and skill when providing advice
• meet the standards of competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services
• meet the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct.
You can find more information by contacting us or visiting the Financial Markets Authority website:
Complaints Process
If you have a complaint about our service you can contact us.
ONBOARD Lending Limited
Email: [email protected]
Our internal complaints manager is:
Sharon Evans
Email: [email protected]
Phone: 027 280 2222
We will acknowledge your complaint within five working days and aim to resolve it within ten working days.
If the complaint cannot be resolved to your satisfaction you may contact our external dispute resolution provider.
Financial Services Complaints Limited (FSCL)
Level 4
101 Lambton Quay
Wellington 6011
Phone: 0800 347 257
Email: [email protected]
Website: https://www.fscl.org.nz
This service is independent and free of charge.
Reliability History
A reliability event is something that may materially influence your decision to seek financial advice from us, such as certain criminal convictions, civil proceedings, or bankruptcy within the previous four years.
Neither ONBOARD Lending Limited nor the financial advisers listed above have been subject to a reliability event that would materially influence your decision to seek advice from us.
Privacy Policy
Last updated: Jan 2026
Introduction
ONBOARD Lending Limited respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, disclose and protect personal information when providing financial advice services.
What Personal Information We Collect
We may collect personal information including:
• full name
• date of birth
• contact details
• address
• employment details
• income and financial information
• identification documents
• insurance history
• health information relevant to insurance applications.
We may also collect other information necessary to provide financial advice or arrange insurance products.
How We Collect Information
We collect personal information from:
• you directly
• insurers
• service providers assisting with insurance applications
• credit reporting agencies where relevant
• publicly available sources.
We may also collect information through secure financial data services where authorised by you.
Why We Collect Personal Information
We collect personal information to:
• provide financial advice
• assess your insurance needs
• recommend suitable insurance products
• submit insurance applications
• administer insurance policies
• comply with legal and regulatory requirements.
If you do not provide the requested information we may be unable to provide financial advice or arrange insurance for you.
Who We Share Your Information With
We may disclose personal information to third parties where necessary to provide our services.
These may include:
• insurance providers
• service providers assisting with administration or compliance
• Kiwi Adviser Network (KAN)
• regulators such as the Financial Markets Authority
• auditors and compliance service providers.
Before sharing your information we take reasonable steps to ensure those parties protect your personal information.
Marketing
We may use your contact details to send information about products or services that may be relevant to you.
This may include contact by email, phone or electronic messaging.
You can opt out of marketing communications at any time.
Access and Correction
You have the right to request access to the personal information we hold about you.
You may also request that we correct any information that is inaccurate.
Contact
If you have questions about this Privacy Policy or wish to request access to your personal information, please contact:
ONBOARD Lending Limited
Email: [email protected]
Privacy Policy - Life & Health Insurance
INSURO LIMITED T/A ONBOARD INSURE TERMS OF TRADE
Application of these Terms of Trade
1.1 You acknowledge that these Terms of Trade apply in addition to the Terms of Engagement also on this website, under which Insuro Limited T/A Onboard Insure (Onboard ) provides you with certain services, and that you will be bound by and comply with both these Terms of Trade and the Terms of Engagement. Any terms starting with a capital letter shall have the meaning given to them in the Terms of Engagement unless otherwise defined in these Terms of Trade.
1.2 In the event of any conflict between these Terms of Trade and the Terms of Engagement, the Terms of Engagement will apply.
2. Definitions
“Due Date” means the date by which payment of the Premium is due, set out in our invoice to you;
“Fee” means any fee or charge that is payable by you to us as set out in our invoice to you; “Insurer” means a provider of insurance policies;
“Policy” means the contract for insurance between you and the Insurer, and comprises the policy document, the insurance schedule, any policy endorsements and the application form; “Premium” means the charge or charges for the Policy;
“We”, “our” and “us” means Insuro Limited T/A Onboard Insure; and
“You” and “your” means you, the person or company obtaining services from us.
3. Payment, Late Payment, Default of Payment and Consequences of Default of Payment
3.1 You will pay the Premium and Fee, and any statutory charges, government levies, taxes, GST and fees by the relevant Due Date.
3.2 You may pay by cash, cheque, direct credit, or as arranged through one of our recommended Premium Funding companies in accordance with clause 4 below.
3.4 If you do not pay any Premium by the Due Date, we are required to advise the Insurer. You acknowledge that the Insurer has the right to cancel your insurance and, as a result, you will not be insured. The Insurer may also charge you a short-term premium for the time they have insured the risk. You will be required to pay this amount regardless of whether you have made a claim.
3.5 If you have not paid any undisputed Premium or Fee by the Due Date, we are entitled to charge interest on the outstanding amount at the rate of 5% above the prevailing official cash rate (as published by the Reserve Bank of New Zealand on the Due Date) calculated on a daily basis from the Due Date until, and including, the date when payment in full is made.
4. Premium Funding
4.1 You have the option to pay Premiums via a third-party provider, subject to their terms and conditions, who’s offer we will provide when and as requested.